Created by: andreia33
Number of Blossarys: 1
Defect – non-fulfillment of a requirement related to an intended or specified use. Indeed, we are faced with an addiction of the product for its inadequacy that occurs when the product fails to ...
Cliens the Latin, the term client allows to refer to the person who has access to a product or service for a fee. Customer is a person or organization that receives a product The notion tends to be ...
Customer satisfaction - Customer perception of the degree to which their needs were met. Satisfaction can be felt as a reward by the process of good decision taken by the customer ( Piqueras , ...
Compliance - fulfillment of a requirement. Compliance can be, for example, the specifications promised service to others. Consumers expect the products they have purchased their quality in ...
Brainstorming means brainstorming and brainstorming . It's an English expression formed by the combination of the words "brain " , which means brain, intellect and "storm " which means storm. ...
Activity - set of interrelated tasks, drafted in seasonal, cyclical or routine that contribute to the achievement of at least a goal as well, taking into account the specificity of the product, allow ...